Scottish Government - Correspondence Management System
Details
- Buyer
- Scottish Government
- Value
- £3,000,000
- Topic
- Document management software package
- Published
- 22 November 2024
Tender description
The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types: -Complaints -Ministerial Correspondence -General Correspondence -Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals -Parliamentary Questions (PQ’s) The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution Lot 1: The Scottish Government (SG) receives and processes correspondence submitted through various channels. The SG intends to replace the current correspondence system with a Software as a Service (SaaS) solution. We are anticipating 3,000 – 4,000 Scottish Government staffs will receive and process 50,000 – 70,000 cases per year on the new SaaS solution.
Timeline
- Completed: Pre-tender published22 November 2024Current notice
About the buyer
The Scottish Government is a devolved central government department that buys through its Scottish Procurement and Property Directorate. Regulated procurements across the Scottish public sector are advertised on Public Contracts Scotland, the national portal set up in 2008. Bids are usually submitted through PCS-Tender, the national eTendering system it funds. The directorate also runs frameworks covering construction, corporate services, ICT, professional services, utilities and HR. Many of these frameworks are open to the wider Scottish public sector as well as central government. The Supplier Development Programme offers free tender training to SMEs and third sector organisations.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Scottish Government's contract awards have been in business services, IT services and research and development.
Relevant CPV codes
- 48311000 · Document management software package
- 48311100 · Document management system
- 72212311 · Document management software development services
- 72512000 · Document management services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@scottish-government.gov |
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