Contact Centre Replacement
Details
- Buyer
- Oxford City Council
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 16 November 2024
- Source
- uk:oxfordcc
Tender description
OCC are looking to replace and update the current contact center system.
Timeline
- Completed: Tender published16 November 2024Current notice
About the buyer
Oxford City Council buys goods, services and works as a local authority. The Contracts and Procurement Team runs procurement directly for the council, from quotations through to full tenders. Suppliers register free on the In-tend e-Procurement Portal to see current opportunities. Larger contracts also appear on Find a Tender, the government's high-value tendering service. Purchases above a set threshold must go through an approved framework or dynamic market. Tender routes range from a mini-competition or direct award under a framework to a full Competitive Flexible Procedure for complex projects.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Oxford City Council's contract awards have been in business services, architectural and engineering services and real estate services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72253200 · Systems support services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@oxford-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@oxford-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@oxford-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@oxford-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@oxford-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@oxford-city-council.gov |
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