Multi-model research methods platform for User Research
Details
- Supplier(s)
- USERTESTING TECHNOLOGIES LIMITED
- Value
- £114,680.5
- Duration
- 1 year
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 28 October 2024
- Source
- uk:contracts_finder
Tender description
HMRC need a tool with a variety of methodologies, including; card sorting, tree testing, 1:1 research, usability testing, unmoderated sessions, click testing, surveys and live intercepts. The tool should have an advanced capability, which allows multiple methodologies to be integrated into a project. The tool should have implemented a research insights management system that can help scale research, centralise, share and collaborate on experience insights data gathered from multiple studies.
Timeline
- Completed: Award date16 September 2024
- Completed: Award published28 October 2024Current notice
- Completed: Contract expiry date15 September 2025
About the buyer
HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. Contract opportunities are advertised on the government's Find a Tender service. Suppliers register interest in live opportunities through the SAP Ariba eSourcing system. Core supplier details are recorded once on the Central Digital Platform. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets. HMRC's own Purchase Order Terms and Conditions govern its lowest-value, lowest-complexity contracts.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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