Awarded contract

Tenant Satisfaction Measures (TSM's)

Details

Supplier(s)
Service Insights Ltd
Value
£35,460
Duration
3 years
Topic
Business services: law, marketing, consulting, recruitment, printing and security
Published
23 October 2024

Tender description

Multi-year contract to carry out the annual Tenant Satisfaction Survey (TSM). Under the Social Housing Regulations Act, The Regulator of Social Housing requires all registered providers to conduct the TSM survey annually. East Riding of Yorkshire Council are commissioning Service Insights Ltd to carry out the works of the survey, so that it is done independently and in accordance with legislative framework and guidelines. The government provided specific additional funding to East Riding of Yorkshire Council to support the local authority to meet these requirements.

Timeline

  1. Completed: Award date1 October 2024
  2. Completed: Award published23 October 2024
    Current notice
  3. Next: Contract expiry date31 March 2027in 5 months

About the buyer

East Riding of Yorkshire Council is the local authority for the East Riding of Yorkshire, and buys under a procurement strategy that covers goods and services, construction and housing, and health and care. Approved supplier lists are being phased out in favour of framework agreements.

Over the past 5 years, most of East Riding of Yorkshire Council's contract awards have been in education and training, health and social work and transport services.

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Decision makers

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