IT Service Management System
Details
- Buyer
- Welsh Government
- Value
- £284,000
- Topic
- Software-related services
- Published
- 25 October 2024
- Submission
- 27 November 2024
- Source
- uk:find_a_tender
Tender description
The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years. Lot 1: The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.
Timeline
- Completed: Tender published25 October 2024Current notice
- Completed: Submission date27 November 2024
About the buyer
The Welsh Government is the devolved government for Wales and buys as a central government body through its Corporate Procurement Services team. That team advises departments on procurement and supports larger tenders. Commercial Procurement ICT handles digital contracts and lets ICT frameworks for the Welsh public sector. Welsh Government Commercial Delivery, formerly the National Procurement Service, builds national frameworks with councils and the Welsh NHS. They are listed on the Wales Collaborative Procurement Hub on Sell2Wales. Welsh contracting authorities' notices appear on Sell2Wales and the Central Digital Platform, with pipelines of larger future contracts.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Welsh Government's contract awards have been in business services, research and development and architectural and engineering services.
Relevant CPV codes
- 72260000 · Software-related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@welsh-government.gov |
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