Ticket Retailing Solutions

Tender description

It is our intention to undertake an extension to an existing contract. The contract variation is for the extension of existing provision of 'at station' ticket issuing system capability and mobile ticket issuing system capability for an interim period of up to 2 years. Such extension is to provide an interim solution and service continuity pending review and definition of the required longer term solution and subsequent procurement process. Lot 1: The provision of services in support of ticket retailing solutions to Avanti West Coast, for the continuation of the Ticket Issuing System deployed in ticket offices, on board trains, and on concourses. The ticket issuing system is used to retail tickets and associated products in Booking Offices, Station concourses and On-board trains. Validation service for barcode tickets and reads ITSO smart cards connected to the RDG industry TMS system. The validation service is integrated with the Avocet retail system and is also available as a separate scanning app. Validation is essential for revenue protection. Additional services including complimentary barcode tickets, barcode generation for staff passes, 1st class access system and Club Avanti passes and upgrades.