Case Management System and Online Customer Web Portal
Details
- Value
- 3,000,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 17 October 2024
- Source
- ie:e_tenders
Tender description
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
Timeline
- Completed: Award published17 October 2024Current notice
- Completed: Award date17 October 2024
About the buyer
Financial Services and Pensions Ombudsman_548 is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-services-and-pensions-ombudsman-548.gov |
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