GB-Norwich: Customer experience hub
Details
- Supplier(s)
- TTEC (UK) Solutions Limited
- Value
- £31,120
- Topic
- Marketing services
- Published
- 24 September 2024
- Source
- uk:contracts_finder
Tender description
Consultancy services - contact centre discovery and proof of concept
Timeline
- Completed: Award date27 March 2024
- Completed: Contract expiry date26 April 2024
- Completed: Award published24 September 2024Current notice
About the buyer
Flagship Housing Group is a housing association based in Norwich. Flagship Housing Limited is a subsidiary of Bromford Flagship LiveWest Limited. Bromford, Flagship and LiveWest have merged. Flagship has run a doors and windows framework in lots, covering planned and responsive works. A separate electrical contractors framework served the subsidiaries Newtide, Samphire and Victory Homes. That framework ran for 24 months with two 12-month extension options. Internal audit services were tendered as a three-year contract.
Over the past 5 years, most of Flagship Housing Group's contract awards have been in construction work, repair and maintenance and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@flagship-housing-group.gov |
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