The Provision of a Customer Service Training Package
Details
- Value
- £1,000,000
- Topic
- Personnel-training services
- Published
- 18 September 2024
- Submission
- 18 October 2024
- Source
- uk:find_a_tender
Tender description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team Lot 1: As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Timeline
- Completed: Tender published18 September 2024Current notice
- Completed: Submission date18 October 2024
About the buyer
Govia Thameslink Railway Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79632000 · Personnel-training services
- 79633000 · Staff development services
- 80000000 · Education and training services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@govia-thameslink-railway-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@govia-thameslink-railway-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@govia-thameslink-railway-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@govia-thameslink-railway-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@govia-thameslink-railway-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@govia-thameslink-railway-limited.gov |
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