Provision of Independent Advice and Development Support to customers in South Lanarkshire
Details
- Value
- £243,000
- Topic
- Customer services
- Published
- 18 September 2024
- Submission
- 21 October 2024
- Source
- uk:find_a_tender
Tender description
South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes. Lot 1: Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST). Additional information: Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability
Timeline
- Completed: Tender published18 September 2024Current notice
- Completed: Submission date21 October 2024
About the buyer
South Lanarkshire Council runs local government services from Hamilton as a local authority with its own procurement team. Lower-value work runs through PCS Quick Quote, while larger contracts move to PCS-Tender. Dynamic purchasing systems and procured services arrangements keep routes open for ongoing sourcing, particularly in social care. A two-year procurement plan sets out upcoming opportunities each year. No approved supplier list exists, so any business can bid.
Over the past 5 years, most of South Lanarkshire Council's contract awards have been in IT services, health and social work and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov |
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