Outsourced Contact Centre Renewal
Details
- Value
- £600,000
- Topic
- Water distribution and related services
- Published
- 13 September 2024
- Submission
- 18 October 2024
- Source
- uk:contracts_finder
Tender description
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
Timeline
- Completed: Tender published13 September 2024Current notice
- Completed: Submission date18 October 2024
About the buyer
Consumer Council for Water is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@consumer-council-for-water.gov |
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