Freshservice - ITSM Service Desk Software
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £75,648
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 29 August 2024
- Source
- uk:contracts_finder
Tender description
IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities. Freshservice is device agnostic and available via Android/iOS apps.
Timeline
- Completed: Award date30 July 2024
- Completed: Award published29 August 2024Current notice
- Completed: Contract expiry date30 July 2025
About the buyer
Norfolk and Norwich University Hospitals NHS Foundation Trust runs a teaching hospital for Norfolk and north Suffolk. The trust buys as an NHS trust with its own procurement team. Much collaborative buying runs through the Norfolk and Waveney Procurement Collaboration, a partnership of every NHS provider trust in the local Integrated Care System.
A forward pipeline of upcoming procurement opportunities is published and updated regularly.
Over the past 5 years, most of Norfolk and Norwich University Hospitals NHS Foundation Trust's contract awards have been in medical equipment and pharmaceuticals, health and social work and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@norfolk-and-norwich-university-hospitals-nhs-foundation-trust.gov |
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