Customer Culture and Maturity 2024-2025
Details
- Supplier(s)
- KPMG LLP
- Value
- £249,920
- Duration
- 1 year
- Topic
- General management consultancy services
- Published
- 29 August 2024
- Source
- uk:contracts_finder
Tender description
Technical consultancy to support the continuation of work to drive improvements to our customer-centricity and further enhance our people's capability and contribution to improving customer satisfaction.
Timeline
- Completed: Award date1 August 2024
- Completed: Award published29 August 2024Current notice
- Completed: Contract expiry date31 October 2025
About the buyer
National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Suppliers register on the National Highways eSourcing Portal to search live tenders and opportunities. Larger contracts are also advertised on Find a Tender, with Contracts Finder used for smaller opportunities. Most work reaches the market through framework contracts covering major schemes and routine maintenance. The Supply Chain Team handles queries on contracts, frameworks and procurement processes. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.
Relevant CPV codes
- 79411000 · General management consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov |
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