Low Code Customer Experience Platform (Cloud Based)
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £2,500,000
- Duration
- 5 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 20 August 2024
- Source
- uk:contracts_finder
Tender description
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
Timeline
- Completed: Award date15 August 2024
- Completed: Award published20 August 2024Current notice
- Next: Contract expiry date14 August 2029in 3 years
About the buyer
City of Doncaster Council is the local authority for Doncaster, and its Strategic Procurement Team leads the council's buying. Every procurement exercise is advertised on YORtender, the council's web-based tendering portal. Registered suppliers can set alerts by CPV code and receive a notification whenever the council publishes a relevant tender. Much of this procurement also flows through third-party frameworks let by national consortia such as YPO, CCS and ESPO. Suppliers awarded a larger contract must be registered on the Central Digital Platform, formerly the Find a Tender Service. A Local Supplier Directory helps council staff find local firms for below-threshold purchases and quotes.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of City of Doncaster Council's contract awards have been in construction work, software and information systems and business services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@city-of-doncaster-council.gov |
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