For the Provision of a Customer Census
Details
- Published
- 21 August 2024
- Submission
- 9 September 2024
- Source
- uk:procontracts
Tender description
Our new Corporate Strategy, delivering for our customers and communities, refocuses us back to our core housing role. Customers is one of 5 key themes – “Our services will be shaped with our customers with their voices heard in our business every day”. We plan to conduct a full ‘census’ survey across our whole customer base in 2024 so that we can get to know our customers better and learn about their needs and aspirations. We are already conducting the Regulator’s Tenant Satisfaction Measures survey, and are surveying 200 customers per month, so want this survey to complement rather than duplicate that. Keywords: Customer , Census, Surveys
Timeline
- Completed: Tender published21 August 2024Current notice
- Completed: Submission date9 September 2024
About the buyer
Rochdale Boroughwide Housing, known as RBH, is a tenant and employee co-owned housing society and a registered provider of social housing. RBH provides affordable housing across the Rochdale area. Sustainability carries a further 5% to 10% weighting in its tender processes. A framework for repairs materials for its stores has been split into lots, including central heating materials. A 2024 notice sought agency staff on a 24-month contract.
Over the past 5 years, most of Rochdale Boroughwide Housing Ltd's contract awards have been in business services, waste, cleaning and environmental services, and postal and telecoms services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov |
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