Awarded contract

Inspector Survey Software

Details

Supplier(s)
SmartSurvey Ltd
Value
£144,000
Duration
3 years
Topic
Survey design services
Published
14 August 2024

Tender description

A comprehensive cloud-based inspection survey software tool with the following functionality: • Allow bulk creation, opening and closure of surveys to a set of templates, dates and times set by Ofsted through either bulk-creation linked to reports from Ofsted's line-of-business application or individually • Allow the creation of surveys to be a customised set of standardised URLs set by Ofsted that can be copied into letter\document templates within Ofsted's line-of-business application to support automation. Each survey should have a unique URL that should be linked to Ofsted data such as inspection event number or URN (unique reference number) • Provide a single automated email export on closure, at a time set by Ofsted to a designated email address, both of which are specified if required on an individual survey basis, ideally through bulk-creation linked to reports from our line-of-business application • Include a summary of results in this email export as well as a CSV export of results including free-text comments • Allow Ofsted to create and amend multiple template surveys without additional cost • Allow Ofsted to use different question types, including the use of images for these questions and multiple \ differing answer types such as star rating, sliding scales etc, configurable on an individual question basis • Allow Ofsted to customise the user interface for the survey to create a 'landing page' as well as the message of the results email, specified by Ofsted • Allow end users to access a survey without authentication via either a mobile device or other computer across a range of internet browsers (please provide the list of browsers with which your product is compliant with) • Allow access to surveys 'real-time' when open to identify any initial trends etc • Allow responders to see the results for all those completing their unique survey once they have completed

Timeline

  1. Completed: Award published14 August 2024
    Current notice
  2. Completed: Award date15 August 2024
  3. Next: Contract expiry date14 August 2027in 9 months

About the buyer

Ofsted is a non-ministerial department that inspects and regulates schools, childcare and children's social care. Suppliers are at times shortlisted from the Research Marketplace dynamic purchasing system. A service desk procurement uses the Government Commercial Agency's Technology Services 4 framework. Past tenders cover DBS services, independent complaints adjudication and a regulatory case management system. More than 2,000 inspectors are contracted directly to carry out inspections.

Over the past 5 years, most of Ofsted's contract awards have been in business services, IT services and office and computing equipment.

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