Closed tender

Customer Centric Training

Details

Value
£45,000
Topic
Training services
Published
5 August 2024
Submission
19 August 2024

Tender description

New legislations impact on how FHG should engage with customers, such as the Social Housing Review and new consumer standards regulations. The Regulator and Ombudsman have received greater power to review and assess how organisation work with customers.

Timeline

  1. Completed: Tender published5 August 2024
    Current notice
  2. Completed: Submission date19 August 2024

About the buyer

Futures Housing Group is a social housing provider that buys as a housing association. Futures also tenders its own frameworks, including strategic asset management and estate agency.

Gas servicing has been direct awarded through the Neutral Vendor Framework and the Procurement for Housing Framework.

Over the past 5 years, most of Futures Housing Group's contract awards have been in repair and maintenance, construction work and software and information systems.

AI insights

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
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Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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