29 month in-service support to the Joint Common Remote Viewing Terminal (JCRVT)

Tender description

The TacSys Service Executive (SE) within Defence Digital, part of the UK Ministry of Defence (MOD), intends to place with L3Harris Communications Systems UK Limited a 29-month contract for the provision of Level 4 technical support services to Joint Common Remote Viewing Terminal (JCRVT). The JCRVT capability provides a mobile capability which is flexible and configurable to securely receive and transmit digital and analogue Intelligence, Surveillance, Target Acquisition and Reconnaissance (ISTAR), specifically Full Motion Video (FMV) in real time, including associated Meta data at two protective markings (OFFICIAL-SENSITIVE and SECRET). Lot 1: The In-Service support to JCRVT shall provide: - detailed engineering/technical support and guidance to the Authority on product design and operational use, maintenance and updates to JCRVT - publications (Army Equipment Support Publications (AESPs), training courseware and Safety Assessment Report (SAR)), - management of shared data store to assist with configuration control of documents, - obsolescence management (down to component level) to assist the Authority with ensuring the equipment remains available to the User until any major refresh is planned or required; - provision of Post Design Services (PDS) via a tasking form arrangement, potentially to rectify an obsolescence issues and/or provision of technical information to another MOD Delivery Team with regard to the integration of JCRVT with other MOD capabilities.