Independent NHS Complaints Advocacy Service
Details
- Supplier(s)
- Carers Federation Ltd
- Value
- £141,098
- Duration
- 3 years
- Topic
- Health and social work services
- Published
- 30 July 2024
- Source
- uk:procontracts
Tender description
The Independent NHS Complaints Advocacy Service (ICAS) is required to provide a person-centered flexible service that will empower and support anyone who wishes to pursue and resolve a complaint about healthcare commissioned or provided by NHS in England which falls within the prescribed complaints process.
Timeline
- Completed: Award published30 July 2024Current notice
- Completed: Award date1 October 2024
- Next: Contract expiry date30 September 2027in 11 months
About the buyer
Stockton Borough Council is a local authority that advertises its tenders through the North East Procurement Organisation, or NEPO. Suppliers register free on NEPO's Open system, where the council advertises contracts and invites tenders. A contract register lists every contract the council has awarded or joined, including framework agreements. The register updates continuously as new contracts are agreed, rather than being published as a static list. Contracts above certain value thresholds require suppliers to register on the Central Digital Platform, introduced under new procurement legislation from February 2025.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Stockton Borough Council's contract awards have been in construction work, health and social work and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@stockton-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@stockton-borough-council.gov |
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