EUC service support
Details
- Topic
- Software package and information systems
- Published
- 2 July 2024
- Source
- uk:bluelight
Tender description
The ‘service wrap’ is IT support services, which are listed below, in which the member of staff has reported an IT issue via the Council’s help desk and the help desk has escalated to the supplier to investigate/manage. The monthly fee is based on a pre-set agreed service volume (270 incidents in a month) which is reviewed quarterly. Where this results in more than a 5% tolerance additional fees are applied. There is also a reduction whereby less than 5%.
Timeline
- Completed: Award published2 July 2024Current notice
- Completed: Award date2 July 2024
About the buyer
Sheffield City Council is a local authority for the city of Sheffield, and runs its own procurement function for contracts across the organisation. Tender opportunities are advertised on YORtender, the council's e-tendering portal shared with local authorities across the Yorkshire and Humber region. Contracts above threshold also appear on Find a Tender, with lower-value opportunities listed on Contracts Finder. Framework agreements let the council call off from appointed suppliers without a fresh advertisement. An evaluation panel scores each bid, and the highest-scoring supplier wins the contract. Contract details are then published in the Contract Register within YORtender.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Sheffield City Council's contract awards have been in business services, construction work and IT services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sheffield-city-council.gov |
97 similar open tenders
See more open tenders related to EUC service support.
- Open tender
Bolton Cares Care Recording System
- Open tender
Network Operating System (Cisco)
- Open tender
Westcountry Schools Trust - CAFM System
Related topics
Topics related to EUC service support, ranked by notice volume.
- 41,596£2.0tn
Related buyers
Buyers similar to Sheffield City Council.
- 1,596£16.5bn
- 1,374£1.6bn
- 1,050£3.2bn
- 1,003£1.8bn
- 882£2.0bn
- 842£928.4m
- 830£388.9m
- 770£18.2bn
- 705£550.9m
- 625£2.4bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
