MoJ Digital Service Desk
Details
- Buyer
- Ministry of Justice
- Supplier(s)
- CGI IT UK Ltd
- Value
- £35,144,585
- Duration
- 5 years
- Topic
- Technical support services
- Published
- 25 June 2024
- Source
- uk:contracts_finder
Tender description
Delivery of MoJ Digital Service Desk function, that provides first line IT support for all MoJ users, including answering queries, triaging incidents, and providing first contact resolution, 24/7, 365 days a year.
Timeline
- Completed: Award date4 June 2024
- Completed: Award published25 June 2024Current notice
- Next: Contract expiry date30 May 2029in 3 years
About the buyer
The Ministry of Justice is a central government ministerial department with its own Commercial Standards team providing procurement guidance. Much of this procurement flows through framework agreements and dynamic purchasing systems. HM Courts and Tribunals Service, HM Prison and Probation Service and the Legal Aid Agency are the department's main delivery bodies.
Over the past 5 years, most of the Ministry of Justice's contract awards have been in education and training, IT services and public administration and defence.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ministry-of-justice.gov |
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