Call Centre Solution
Details
- Supplier(s)
- 8X8 UK LIMITED
- Value
- £5,234,110
- Topic
- Installation services of communications equipment
- Published
- 25 June 2024
- Source
- uk:find_a_tender
Tender description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period. Lot 1: To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.
Timeline
- Completed: Award date29 March 2024
- Completed: Award published25 June 2024Current notice
About the buyer
Southern Housing Group is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 51300000 · Installation services of communications equipment
- 64200000 · Telecommunications services
- 64210000 · Telephone and data transmission services
- 64220000 · Telecommunication services except telephone and data transmission services
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southern-housing-group.gov |
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