Out of Hours Call Handling
Details
- Supplier(s)
- FOUNDEVER GB LIMITED
- Value
- £166,000
- Duration
- 3 years
- Topic
- Office-support services
- Published
- 20 June 2024
- Source
- uk:contracts_finder
Tender description
Provision of an out of hours (OOH) call handling service for the boroughs Sutton, Kingston, Merton and Richmond. This service will provide the front door for an Emergency Duty Team (EDT) service for Adult's and Children's social care calls as well as other non-social care calls from the general public. The non-social care calls can range from reporting a dangerous structure or a pothole in the area. This service covers all incoming calls between the hours of 5pm and 8am Monday to Friday and 24 hours throughout the whole weekend plus bank holiday.
Timeline
- Completed: Award date13 February 2023
- Completed: Award published20 June 2024Current notice
- Completed: Contract expiry date12 February 2026
About the buyer
The London Borough of Sutton is a local authority. Common goods and services are bought through national and regional consortia framework agreements in the interests of efficiency and economy. Buying follows the council's Procurement Strategy 2023 to 2027 and its Social Value Strategy.
Over the past 5 years, most of London Borough of Sutton's contract awards have been in transport services, construction work and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-sutton.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-sutton.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-sutton.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-sutton.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-sutton.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-sutton.gov |
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