MCC Cloud-based reception solution that integrates with Microsoft Teams
Details
- Buyer
- Mayo County Council
- Value
- 30,000
- Topic
- Telecommunications services
- Published
- 7 June 2024
- Source
- ie:e_tenders
Tender description
A cloud-based, limited scope contact centre/reception system that integrates with Microsoft Teams. The system should provide routing for the main number (+353949064000), allowing for Interactive Voice Response (IVR) and at least one call queue for the main reception. The primary agents should be able to manage the queue from an intuitive console or dashboard. The system should also provide for real-time and historical reporting.
Timeline
- Completed: Award published7 June 2024Current notice
- Completed: Award date7 June 2024
About the buyer
Mayo County Council is the local authority for County Mayo in the west of Ireland, procuring under Ireland's national Public Procurement Policy Framework. A dedicated Procurement Office based in Castlebar, headed by a Procurement Officer, runs tendering on the council's behalf. Suppliers submit tender responses through the SupplyGov portal. A five-year Corporate Procurement Plan, covering 2025 to 2029, sets the council's purchasing objectives. Works contracts such as plant hire are tendered through a Dynamic Purchasing System. Tendering for some contracts is organised separately by each of the council's Municipal Districts.
€29.5bn was the estimated value of contracts awarded across the Irish public sector in 2025.
Over the past 5 years, most of Mayo County Council's contract awards have been in construction work, architectural and engineering services and security and defence equipment.
Relevant CPV codes
- 64200000 · Telecommunications services
- 64227000 · Integrated telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@mayo-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@mayo-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@mayo-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@mayo-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@mayo-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@mayo-county-council.gov |
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