Awarded contract

LAA Defence Solicitor Contact Centre and Civil Legal Advice Contract

Details

Value
£18,305,000
Duration
3 years
Topic
Telecommunications services
Published
14 May 2024

Tender description

LAA Defence Solicitor Contact Centre and Civil Legal Advice Operator Service contract.

Timeline

  1. Completed: Award published14 May 2024
    Current notice
  2. Completed: Award date1 November 2024
  3. Next: Contract expiry date31 October 2027in 12 months

About the buyer

The Ministry of Justice is a central government ministerial department with its own Commercial Standards team providing procurement guidance. Much of this procurement flows through framework agreements and dynamic purchasing systems. HM Courts and Tribunals Service, HM Prison and Probation Service and the Legal Aid Agency are the department's main delivery bodies.

Over the past 5 years, most of the Ministry of Justice's contract awards have been in education and training, IT services and public administration and defence.

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Decision makers

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