Contact centre solution
Details
- Value
- £180,000
- Topic
- Software package and information systems
- Published
- 17 May 2024
- Submission
- 7 June 2024
- Source
- uk:contracts_finder
Tender description
Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the intention of the Trust to go out to market to evaluate innovative technologies and methods of service delivery. The current service handles internal and external engagements across all Trust sites with call volumes of circa 7,000 per day. This is predominately via voice, however the ability to handle SMS, web chat and robotic channels is becoming more prevalent. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk
Timeline
- Completed: Tender published17 May 2024Current notice
- Completed: Submission date7 June 2024
About the buyer
Northumbria Healthcare NHS Foundation Trust runs hospital and community services in Northumberland and North Tyneside as an NHS trust with its own procurement team. Smaller purchases go out as written quotes. Larger contracts follow a full tender process. A panel of staff and service users scores each tender against published criteria.
Over the past 5 years, most of Northumbria Healthcare NHS Foundation Trust's contract awards have been in medical equipment and pharmaceuticals, software and information systems and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumbria-healthcare-nhs-foundation-trust.gov |
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