Online Research Community
Details
- Supplier(s)
- Explain Market Research Ltd
- Value
- £348,700
- Duration
- 4 years
- Topic
- Survey services
- Published
- 10 January 2024
- Source
- uk:contracts_finder
Tender description
NS&I's research communities are an online platform which allows a large number of customers and a small number of non-NS&I customers to take part in various research activities, primarily online surveys, polls (including nested polls) and discussions on various topics ranging from savings and NS&I's products to views about NS&I's communications, interactions with savings providers and app development. The requirement is to acquire the services of a market research agency with previous experience in building and managing bespoke online research communities with at least 8,000 community members. The current customer community is c5,000 members (we're building on the number of members as well as refreshing); it has a sub-group community used for testing of NS&I's mobile app content called the Beta App Group. Whilst the non-NS&I customer community has 200 members (refreshed approximately once a year). There is also a requirement for monthly showcases (feeding insight back in to the business via Teams video call), ad hoc reports for stakeholder led content and functionality to allow searches of past topics of content.
Timeline
- Completed: Award published10 January 2024Current notice
- Completed: Award date27 January 2024
- Next: Contract expiry date26 January 2028in 15 months
About the buyer
National Savings and Investments is the government's state-owned savings bank and an executive agency of HM Treasury, and buys as a central government organisation. Some purchases are made through a suitable central government framework let by the Government Commercial Agency. A contract award notice names the winning supplier and the overall contract value.
Over the past 5 years, most of National Savings and Investments's contract awards have been in business services, IT services and postal and telecoms services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov |
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