IT Service Management
Details
- Value
- £600,000
- Topic
- Software package and information systems
- Published
- 10 May 2024
- Submission
- 3 June 2024
- Source
- uk:find_a_tender
Tender description
Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers. Lot 1: Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.
Timeline
- Completed: Tender published10 May 2024Current notice
- Completed: Submission date3 June 2024
About the buyer
The Police, Fire and Crime Commissioner for Northamptonshire oversees policing and fire services across the county, and buys as a blue light organisation through its own commercial team. Framework agreements with the Crown Commercial Service, ESPO and YPO route much of this spend. One commercial team handles procurement for both Northamptonshire Police and Northamptonshire Fire and Rescue Service.
Over the past 5 years, most of The Police, Fire and Crime Commissioner for Northamptonshire's contract awards have been in security and defence equipment, software and information systems and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-fire-and-crime-commissioner-for-northamptonshire.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-fire-and-crime-commissioner-for-northamptonshire.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-fire-and-crime-commissioner-for-northamptonshire.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-fire-and-crime-commissioner-for-northamptonshire.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-fire-and-crime-commissioner-for-northamptonshire.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-fire-and-crime-commissioner-for-northamptonshire.gov |
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