Nacro Housing Systems project

Tender description

Nacro, a leading provider of holistic support services spanning education, housing, justice, and health and wellbeing, is embarking on an ambitious initiative to elevate its operational efficiency and bolster service quality. We invite dynamic and innovative vendors to participate in this transformative journey by offering comprehensive solutions tailored to our unique requirements. Project Objective: The primary aim of this endeavour is to revolutionise Nacro's housing and support management systems to better align with our strategic imperatives of enhancing financial sustainability, fostering growth, cultivating a vibrant work environment, and elevating user experience. Through the deployment of cutting-edge Housing Management System (HMS) and Support Management tools, we aim to streamline operations, optimise resource utilisation, and elevate service delivery standards. Contract Structure: Interested parties are invited to bid for two lots: Lot 1: Housing Management System Lot 2: Support Management tool The contract duration spans five years, with a provision for extension by an additional five years. Payment terms will be negotiated, with implementation costs structured as upfront payments aligned with deliverables and ongoing licensing fees settled annually. Success Criteria: The success of this project hinges on several key factors, including: * Seamless integration of systems with Nacro's business processes, eliminating the need for workarounds and ensuring robust data management. * Empowering colleagues with user-friendly interfaces accessible across diverse devices and locations, while offering customers convenient online engagement options for self-service and access to our array of services. * Ensuring adherence to legal and ethical obligations, thereby safeguarding the welfare and security of our service users. IMPORTANT: All prospective suppliers must hold accreditation in either Cyber Essentials Plus or ISO27001. How to Apply: For inquiries regarding the project or tender process, or to request a tender pack, please contact Terry Kiermasz at terry.kiermasz@nacro.org.uk. Nacro looks forward to partnering with visionary suppliers committed to driving innovation and delivering excellence in service provision. Join us in shaping a brighter future for those we serve.