Awarded contract

Repairs Portal/Chatbot

Details

Buyer: Salix Homes Limited
Supplier(s): Hallnet Ltd
Value: £78,618
Duration: 3 years
Topic: Scheduling software package
Published: 18 April 2024
Source: uk:contracts_finder

Tender description

• To provide a portal for customers to log and track repairs. • To replace the existing Salix built chatbot/repairs portal. To award the contract to Hallnet Limited Only one bidder provided a response to the RFQ out of 5, because of this extensive product testing has been carried out post-RFQ and all key stakeholders are comfortable that the product is fit-for-purpose.

Timeline

Completed: Award date9 April 2024
Completed: Award published18 April 2024
Current notice
Next: Contract expiry date8 April 2027in 5 months

About the buyer

Salix Homes is a social housing provider based in Salford, Greater Manchester. The landlord owns and manages about 8,000 homes around Salford. A responsive repairs and voids framework was tendered for April 2025 to March 2029. That framework is split into lots covering general building, scaffolding, drainage and damp and mould.

Contractors were invited to an information event before the tender was issued.

Over the past 5 years, most of Salix Homes Limited's contract awards have been in business services, construction work and repair and maintenance.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@salix-homes-limited.gov
Commercial Director	+44 •••• ••••••	••••••••@salix-homes-limited.gov
Procurement Manager	+44 •••• ••••••	••••••••@salix-homes-limited.gov
Category Lead	+44 •••• ••••••	••••••••@salix-homes-limited.gov
Senior Buyer	+44 •••• ••••••	••••••••@salix-homes-limited.gov
Contracts Manager	+44 •••• ••••••	••••••••@salix-homes-limited.gov

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