Provision of WebCAPTURE
Details
- Supplier(s)
- Govtech Solutions Ltd
- Value
- £142,715
- Topic
- Office automation software package
- Published
- 16 April 2024
Tender description
The North Ayrshire Council (NAC) Customer Services Team needs to renew their contract for the provision of webCAPTURE, which is the forms and digital process automation service into the NAC Revenues & Benefits System. This solution is used to provide automation for online requests relating to council tax. Govtech’s product allows customers to complete an online form in relation to change of address, discounts, and direct debits etc which then automatically go straight in and update their council tax account. Lot 1: Direct award against the Crown Commercial Services RM1557.13 G-Cloud 13, Lot 2: Cloud Software to Govtech Solutions Limited. Recommendation was made in accordance with the G Cloud Framework Terms, whereby the filtering process revealed only one suitable supplier. The filtering criteria used was: - Council Tax Moves - Automation - Northgate - Single Person Discount Reviews - Student Discounts - Landlord Change of Tenancy - Victoria Forms
Timeline
- Completed: Award date28 March 2024
- Completed: Award published16 April 2024Current notice
About the buyer
North Ayrshire Council delivers local services from Irvine, and buys as a local authority through its own Corporate Procurement Unit. Suppliers engage through Public Contracts Scotland and its Tender portal to submit bids. Much of its buying runs through Scotland Excel and Scottish Government frameworks, and Crown Commercial Service agreements. Neighbouring local authorities are frequent partners on shared, collaborative contracts across the region. Specialist officers manage spend across construction, social care, facilities management, ICT and utilities. A dedicated Community Benefits Officer monitors the employment outcomes contracts deliver locally, reviewed every six months.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of North Ayrshire Council's contract awards have been in architectural and engineering services, IT services and repair and maintenance.
Relevant CPV codes
- 48920000 · Office automation software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov |
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