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Closed tender

Provision of Service Quality Regime (SQR) and Related Services

Details

Buyer
Northern Trains Ltd
Value
£2,850,000
Topic
Auditing services
Published
17 April 2024
Submission
15 July 2024
Source
uk:contracts_finder

Tender description

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.

Timeline

  1. Tender published17 April 2024
    Current notice
  2. Submission date15 July 2024

About the buyer

Northern Trains Ltd operates passenger rail services across the North of England as a publicly owned local transport organisation. DfT Operator has run the company since Northern returned to public ownership in March 2020. All active tendering opportunities are advertised through Delta, the company's e-tendering portal. Suppliers of safety-critical goods, works and services register on RISQS to gain audited status. Crown Commercial Service and Achilles Link Up frameworks are also recognised routes into the supply chain. A published pipeline lists upcoming tendering opportunities for engineering, construction and safety-critical projects each year.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Northern Trains Ltd's contract awards have been in construction work, repair and maintenance and architectural and engineering services.

Relevant CPV codes

  • 79212000 · Auditing services

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