Provision of Dynamic Scheduling Tool

Tender description

The Home Support Service supports around 3,500 people at any one time and deploys a workforce of over 1,400 Home Support Workers to provide personal and essential care and support to help people live safely in their own home for as long as possible. It is a large and complex service responsible for the safety, health and wellbeing of the most vulnerable in our communities. At peak times we provide over 6000 visits per day and can have up to 750 Home Support Workers on shift. We manage changes on a daily basis as the support we provide to our service users can change due to hospital admission or outpatient appointments, availability of Home Support Workers due to holidays or other absence and also needs to take account of the increasing number of people whose support requires multiple visits in a day, often involving two or more Home Support Workers to safely assist with transfers and personal care.  Continuity of service and matching the right staff with the right skills to people who require support and at the right time are essential to the quality of care and support. This procurement is to replace an existing solution called Advanced Kirona Job Manager which is becoming end of life. Lot 1: Procurement of a replacement Scheduling system. The existing solution, Advanced Kirona Job Manager, is becoming end of life.. Call-off via Scottish Government Software Valued Added Re-seller Framework (SP-21-034).