Hosted Command and Control System - support and maintenance

Tender description

To provide support and maintenance for a hostedcommand and control system together with relatedhelpdesk support for use by the Constabulary. The product and system is used by Contact Management to allow control room operators to deploy resources quickly and effectively and supports them in providing the best possible response. It provides relevant information associated with an incident and presents it in a way which can be readily assimilated. This means staff in the control room can make rapid deployment decisions and where necessary pass appropriate information to officers attending the incident. Designed specifically for the efficient recording of information relating to incidents, The system enables suitable resources to be quickly identified and despatched. Key benefits of the product/system include: • Proven command and control application • Configurability and flexibility *Scope of functionality Lot 1: Renewal of contract from 1 May 2024 to 30 April2029 (with the option to extend to 30 April 2031) to allow for the provision of support/maintenance to the existing Command and Control system