Bespoke Customer Service Training - AWARD
Details
- Supplier(s)
- Chapel Fields Associates Ltd
- Value
- £90,000
- Duration
- 1 year
- Topic
- Development consultancy services
- Published
- 12 April 2024
- Source
- uk:contracts_finder
Tender description
The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is £90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract.
Timeline
- Completed: Award date1 April 2024
- Completed: Award published12 April 2024Current notice
- Completed: Contract expiry date31 March 2025
About the buyer
Sandwell Metropolitan Borough Council is a local authority covering the Black Country.
Think Sandwell, the council's business gateway, links local companies to the tendering system and supports bids from social enterprises and the voluntary sector.
Over the past 5 years, most of Sandwell Metropolitan Borough Council's contract awards have been in construction work, repair and maintenance and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sandwell-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sandwell-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sandwell-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sandwell-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sandwell-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sandwell-metropolitan-borough-council.gov |
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