Zendesk Customer Support Service
Details
- Supplier(s)
- ZENDESK UK LIMITED
- Value
- £104,780
- Duration
- 3 years
- Published
- 28 March 2024
- Source
- uk:procontracts
Tender description
Provision of Zendesk Suite, Agents and Telephony Credits
Timeline
- Completed: Award published28 March 2024Current notice
- Completed: Award date31 March 2024
- Next: Contract expiry date30 March 2027in 6 months
About the buyer
Northumbria Healthcare Facilities Management Ltd delivers facilities and estates services for its parent trust's hospitals, health centres and community sites across the North East of England. Suppliers register with the Due North e-tendering system to bid for contracts. Smaller opportunities are advertised on Contracts Finder alongside the trust's own website. Larger contracts move to Find a Tender once they clear that threshold. A restricted procedure runs contracts through a selection questionnaire before a shortlist is invited to tender. Registered suppliers can subscribe to RSS feeds to track new contract notices as they are published.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Northumbria Healthcare Facilities Management Ltd's contract awards have been in laboratory and precision equipment, medical equipment and pharmaceuticals and furniture and furnishings.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumbria-healthcare-facilities-management-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumbria-healthcare-facilities-management-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumbria-healthcare-facilities-management-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumbria-healthcare-facilities-management-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumbria-healthcare-facilities-management-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumbria-healthcare-facilities-management-ltd.gov |
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