Soft Market Test for a Workforce Management System
Details
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 25 March 2024
- Submission
- 26 April 2024
- Source
- uk:procontracts
Tender description
The County Council Contact Centre are looking to find a solution for their workforce that will ensure the right number of agents are working at the right time. The system should optimise agent productivity, ultimately leading to an enhanced customer experience. Keywords: Contact Centre, Software, Workforce Management Software
Timeline
- Completed: Tender published25 March 2024Current notice
- Completed: Submission date26 April 2024
About the buyer
Cambridgeshire County Council buys as a local authority for Cambridgeshire, with a dedicated procurement and commercial team supporting suppliers. Most tenders are published through ProContract, the council's electronic procurement system. Larger procurements also appear nationally on Find a Tender, the government's procurement portal. Health related contracts are commissioned through the Provider Selection Regime instead. The children's commissioning team runs dynamic purchasing systems for external placements, home and community support and supported accommodation for young people. A separate dynamic purchasing system covers education and social care transport, from minibuses to taxis.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Cambridgeshire County Council's contract awards have been in health and social work, construction work and IT services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov |
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