Resident Experience Deep Dive Service Reviews and data model
Details
- Supplier(s)
- RedQuadrant Ltd
- Value
- £93,875
- Duration
- 2 years
- Published
- 13 March 2024
- Source
- uk:procontracts
Tender description
As part of the Resident Experience Programme, this work will undertake end to end reviews of Council services to identify areas of improvement and modernisation, prioritised by highest contact volumes. This work will also include an in depth data model that shows the full resident contact and demand picture across the Council.
Timeline
- Completed: Award published13 March 2024Current notice
- Completed: Award date13 March 2024
- Completed: Contract expiry date13 March 2026
About the buyer
London Borough of Waltham Forest is a local authority that sources its quotes and tenders through the ProContract e-tendering system. Registration on this shared London portal is free and gives suppliers access to opportunities from around twenty London boroughs. Contract opportunities are advertised on the London Tenders Portal and on Contracts Finder. Higher-value contracts above the national procurement thresholds also appear on Find a Tender. A dynamic purchasing system is the route for specialist professional services. Purchase orders and invoice payments are handled through the council's Oracle Cloud supplier portal.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Waltham Forest's contract awards have been in health and social work, architectural and engineering services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov |
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