CP2462-23 Childrens Ticketing Service
Details
- Buyer
- Devon County Council
- Supplier(s)
- 1 Cloud Consultants Ltd
- Value
- £15,000
- Duration
- 1 year
- Published
- 14 March 2024
- Source
- uk:procontracts
Tender description
Children's Services have Eight O365 mailboxes are being used to manage requests for a range of connected teams and for a wide range of customers, including Devon County Council internal staff, partnership staff and members of the public. Requests range from management information requests, to user administration, support and incident tracking for business-managed software applications, such as Eclipse, Capita ONE, Right 4 Children, iDox and ePEP. This requirement is for a solution to effectively manage demand, track incidents, requests and problems, or plan resourcing across what are in effect small service desks.
Timeline
- Completed: Award published14 March 2024Current notice
- Completed: Award date1 April 2024
- Completed: Contract expiry date31 March 2025
About the buyer
Devon County Council runs local government services across Devon, and buys as a local authority through procurement specialists based across its eight directorates. The council is also a member of the Devon and Cornwall Procurement Partnership, alongside district councils, colleges and NHS services in the region. Social care and health providers work with a separate Provider Engagement Network and Market Management Team. Prospective providers meet that team to discuss proposals before any contract is issued.
Over the past 5 years, most of Devon County Council's contract awards have been in construction work, transport services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@devon-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@devon-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@devon-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@devon-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@devon-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@devon-county-council.gov |
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