Expired contract

Provision of PPG and BAU Interim Support

Details

Buyer: Crown Commercial Service
Supplier(s): BRICKENDON CONSULTING LIMITED
Value: £439,000
Duration: 1 year
Topic: IT services: consulting, software development, Internet and support
Published: 4 March 2024
Source: uk:contracts_finder

Tender description

Crown Commercial Service is seeking a supplier to provide PPG Operational support requirements in an interim capacity. This is until a longer-term mode of operation has been identified. This interim support will provide the following Operational support for organisations and users registered on the PPG system including actioning of service requests. Development support to ensure bug and issues are remediated. 2nd and 3rd line ticket support. Management of PPG technical knowledge including updates to existing documentation and creation of anything new identified and imparting of knowledge to wider support teams Applying of PPG Patches and Updates. Proactive monitoring of PPG including identification of any capacity and performance issues and threshold limits. Including regular output reports to stakeholders. The Buyer utilised the one (1) extension option of six (6) months that was included in the original contract, the new end date being 30/1/2025. The scope was changed with suggested improvements to the contract agreed at no additional cost.

Timeline

Completed: Award date7 February 2024
Completed: Award published4 March 2024
Current notice
Completed: Contract expiry date30 January 2025

About the buyer

The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Framework places were advertised on Find a Tender, Contracts Finder and its agreements page. Registration ran through an eSourcing portal, a selection questionnaire and a tender assessment on quality and price. Suppliers paid a commission on sales rather than a fee to join.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.

Relevant CPV codes

72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Commercial Director	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Category Lead	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@crown-commercial-service.gov