Bi-Borough Registrars Service Improvements
Details
- Buyer
- capitalEsourcing
- Value
- £475,000
- Topic
- Software package and information systems
- Published
- 6 March 2024
- Submission
- 3 April 2024
- Source
- uk:contracts_finder
Tender description
Westminster City Council and The Royal Borough of Kensington and Chelsea are looking for a supplier to make improvements to the current Registrars Booking System, this would enable individuals booking ceremonies to have a smoother customer experience than is currently given through the website. A new booking solution would also include a facility that allow the service to better understand customer behaviour and requests so that the service can adapt to meet demand.
Timeline
- Completed: Tender published6 March 2024Current notice
- Completed: Submission date3 April 2024
About the buyer
capitalEsourcing is the eSourcing and contract management portal of Westminster City Council, a local government organisation. Suppliers must first register on the portal before they can contract with the council. Registration opens up every advertised opportunity, from a low-value request for quotes to a high-value invitation to tender. The portal itself runs on Jaggaer, and the solution provider gives suppliers technical support. Notices that the council publishes on Find a Tender link suppliers back to capitalEsourcing to place a bid. The procurement team, contract managers and suppliers run live contracts in the same system, with deadline alerts and KPI scorecards.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of capitalEsourcing's contract awards have been in business services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@capitalesourcing.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@capitalesourcing.gov |
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