FEW1278 - Provision of Emergency Call Handling Services
Details
- Supplier(s)
- Pinnacle Connect Limited
- Value
- £60,000
- Duration
- 1 year
- Topic
- Repair and maintenance services
- Published
- 2 January 2024
- Source
- uk:contracts_finder
Tender description
The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.
Timeline
- Completed: Award date23 December 2023
- Completed: Award published2 January 2024Current notice
- Completed: Contract expiry date22 December 2024
About the buyer
Leicester City Council buys as a local authority. Some contracts run through outside frameworks, including ESPO and the Government Commercial Agency. Suppliers apply to those bodies directly to become approved framework suppliers. Supplier selection also weighs social value, such as local job creation and environmental impact, alongside price.
Over the past 5 years, most of Leicester City Council's contract awards have been in transport services, construction work and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leicester-city-council.gov |
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