Expired contract

Chat Bot

Details

Supplier(s)
Leadoo Marketing Technologies
Value
£8,388
Duration
1 year
Published
1 March 2023

Tender description

A chatbot on the fostering webpages to support engagement with the service and increase site visits to conversion and provide insight to customer journey and experience.

Timeline

  1. Completed: Award published1 March 2023
    Current notice
  2. Completed: Award date29 May 2023
  3. Completed: Contract expiry date28 May 2024

About the buyer

London Borough of Hackney is a local authority that buys through its own procurement team, the Hackney Procurement Centre. Contract opportunities are advertised on ProContract, the council's eTendering system. Registration on ProContract is free, though every supplier is manually vetted before approval. Larger contracts also appear on Find a Tender, and suppliers bidding nationally must register on the government's central digital platform under the Procurement Act 2023. A public contracts register lists every agreement the council has awarded. Suppliers registered on ProContract can also bid for further London authority and public sector contracts.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of London Borough of Hackney's contract awards have been in construction work, architectural and engineering services and health and social work.

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