FLEX AI Omni Channel Citizen Services Platform
Details
- Supplier(s)
- ICS.AI LTD
- Value
- £800,000
- Duration
- 2 years
- Topic
- Industry specific software package
- Published
- 10 February 2023
- Source
- uk:contracts_finder
Tender description
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.
Timeline
- Completed: Award date24 November 2022
- Completed: Award published10 February 2023Current notice
- Completed: Contract expiry date23 November 2024
About the buyer
Information Commissioner's Office is the UK's independent authority for upholding information rights, and buys as a central government agency. A procurement policy sets the route by contract value, from quotes up to a full formal tender. Approved UK government frameworks are used where possible, including those run by YPO and ESPO. Bidders must confirm they have met their modern slavery statement duty.
Direct awards are permitted under an existing framework contract.
Over the past 5 years, most of Information Commissioner's Office's contract awards have been in business services, software and information systems and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@information-commissioner-s-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@information-commissioner-s-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@information-commissioner-s-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@information-commissioner-s-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@information-commissioner-s-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@information-commissioner-s-office.gov |
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