Corporate Customer Satisfaction Survey Tool
Details
- Buyer
- Cornwall Council
- Supplier(s)
- GovMetric
- Value
- £35,432
- Duration
- 1 year
- Topic
- Survey services
- Published
- 19 December 2023
- Source
- uk:procontracts
Tender description
Provision of service to allow for the capture of customer feedback across multiple channels. The service will provide reporting and insight into customers interactions with the council Keywords: Customer, Satisfaction, Survey
Timeline
- Completed: Award published19 December 2023Current notice
- Completed: Award date1 February 2024
- Completed: Contract expiry date31 January 2025
About the buyer
Cornwall Council is a local authority with a central Commercial Services team that handles procurement and contract management. Every tender opportunity is advertised on Supplying the South West, the council's ProContract portal, whatever the contract value. Higher-value opportunities also appear on the Central Digital Platform, where suppliers must register under the Procurement Act 2023. Contracts Finder is no longer used for the council's notices. A commercial pipeline sets out anticipated outsourcing by directorate over the next three to five years. School and social care transport contracts are let through a separate Passenger Transport Services portal.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Cornwall Council's contract awards have been in health and social work, education and training and software and information systems.
Relevant CPV codes
- 79311000 · Survey services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov |
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