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Awarded contract

Call Recording Archive

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
Verint Systems UK Limited
Value
£1,000,000
Duration
7 years
Topic
Software package and information systems
Published
2 February 2023
Source
uk:contracts_finder

Tender description

HMRC require the supplier to store its legacy call recordings in a digital archive solution, which complies with HMRC IT security processes and protocols. The Supplier will manage the content of this archive in accordance with HMRC's data retention policy, destroying records as and when they reach their maximum data retention term.

Timeline

  1. Award date14 July 2022
  2. Award published2 February 2023
    Current notice
  3. Contract expiry date12 July 2029in 3 years

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. Contract opportunities are advertised on the government's Find a Tender service. Suppliers register interest in live opportunities through the SAP Ariba eSourcing system. Core supplier details are recorded once on the Central Digital Platform. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets. HMRC's own Purchase Order Terms and Conditions govern its lowest-value, lowest-complexity contracts.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

Relevant CPV codes

  • 48000000 · Software package and information systems

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