GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)
Details
- Supplier(s)
- Watermelon Research Ltd
- Value
- £335,536
- Duration
- 3 years
- Topic
- Market research services
- Published
- 7 December 2023
- Source
- uk:contracts_finder
Tender description
Provision of a service to ensure continued delivery of FSCS's Customer Satisfaction (CSAT) programme. The contract will include a review of the current service, followed by a proposal to innovate and refresh the service in order to deliver our future strategy.
Timeline
- Completed: Award date11 September 2023
- Completed: Award published7 December 2023Current notice
- Completed: Contract expiry date30 September 2026
About the buyer
Financial Services Compensation Scheme (FSCS), a UK central body established under the Financial Services and Markets Act 2000, runs its own procurement function. FSCS began compensating customers of failed firms in 2001. Protection extends across banking, investment, pension, insurance and mortgage advice for firms authorised to trade in the UK. FSCS is independent of government and the financial services firms whose levies fund it.
Over the past 5 years, most of Financial Services Compensation Scheme's contract awards have been in business services, software and information systems and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-services-compensation-scheme.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-services-compensation-scheme.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-services-compensation-scheme.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-services-compensation-scheme.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-services-compensation-scheme.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-services-compensation-scheme.gov |
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