Merchant Acquirer

Tender description

The University of Bristol is seeking a single supplier to deliver business objectives relevant to the procurement include providing a secure, compliant, and efficient (with respect to time and cost) payment service which meets the diverse needs of a wide range of payers including students, research and commercial partners, and the public. The main drivers have been identified as processing efficiency, effective utilisation of resources, and provision of appropriate and streamlined payment options for commercial online and in-person payments. Full details are in the tender documents at the tendering portal. Interested tenderers should visit the tendering portal https://tenders.bris.ac.uk to access, download, review and submit tender documents. If you are not already registered on the site, please ensure you complete the registration process. All queries about registration and accessing the advertised opportunity must be directed to the portal provider - Jaggaer Additional information: The priority of the University is to ensure the timely and accurate posting of income, and prompt resolution of any payment queries or issues. To deliver a positive payment experience to customers and support the operational activities of the University we aim to provide: - a secure and efficient (with respect to time and cost) payment service, - prompt, courteous, and well-informed resolution of any queries around payment, - card payment channels appropriate to business needs (i.e. mixture of high volume/value and high value/low volume, online and in-person, payment acceptance in different currencies, and mobile/'pop-up' events, and -seamless integration with other key infrastructure, including University finance system and the Catering epos system Full details are in the tender documents at the tendering portal. Interested tenderers should visit the tendering portal https://tenders.bris.ac.uk to access, download, review and submit tender documents. If you are not already registered on the site, please ensure you complete the registration process. All queries about registration and accessing the advertised opportunity must be directed to the portal provider - Jaggaer. The University is also currently procuring a new EPOS system to support expansion and enhancement of its Catering facilities, and plans to procure this element via the 'TUCO EPOS Hardware and Software Systems' framework. The University expects collaboration with the eventual awarded TUCO supplier, which should not come at additional cost to the University. For avoidance of doubt, the 'Merchant Acquirer' tender is separate to the above mentioned EPOS tender, however there will be a need for the awarded supplier via this procurement exercise to work alongside the EPOS awarded supplier.