Expired contract

Disabled passengers survey

Details

Value
£45,314.95
Duration
4 months
Topic
Survey services
Published
24 November 2023

Tender description

We want to understand whether appropriate and proportionate provision is being made for disabled passengers in enabling access to train and station operators' complaints and redress processes. This also includes understanding disabled passengers' awareness, perceptions and experiences of the Rail Ombudsman

Timeline

  1. Completed: Award date6 November 2023
  2. Completed: Award published24 November 2023
    Current notice
  3. Completed: Contract expiry date7 March 2024

About the buyer

The Office of Rail and Road is a non-ministerial department that regulates Britain's railways, monitors the roads network, and buys through a central procurement team. Smaller purchases need one quote or three written quotes, depending on value. A published policy commits the department to encouraging and supporting small and medium-sized businesses.

Over the past 5 years, most of the Office of Rail and Road's contract awards have been in business services, architectural and engineering services and IT services.

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Decision makers

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