Provision of Out of Hours (Non-Emergency) Call Answering Service
Details
- Value
- €100,000
- Topic
- Telecommunications services
- Published
- 7 November 2023
- Submission
- 11 December 2023
- Source
- ie:e_tenders
Tender description
Provision of Out of Hours (Non-Emergency) Call Answering Service for Kildare, Kilkenny, Offaly and Carlow County Councils. Requirement for Standard OOHs Service where the provider will take the call, contact the relevant on-call staff member and follow the escalation process as instructed. Use of maps and GIS system to identify the correct location and contact the correct on-call staff member. This accounts for approximately 3,000 calls over a 1-year period. Significant Incident Service such as severe prolonged weather conditions where the service provider will be capable of scaling up their service to address the increase in calls. It is the councils preference that this service is operated by phone call and follow up SMS service with a means of on-call staff being able to make direct contact with service. The provider will be able to provide daily reports to the local authority to follow up on the following day.
Timeline
- Completed: Tender published7 November 2023Current notice
- Completed: Submission date11 December 2023
About the buyer
Kildare County Council is a local authority headquartered at Áras Chill Dara in Naas, where its procurement department is also based. Requests for tenders and quotations also run through SupplyGov, developed by the Local Government Operational Procurement Centre. The council uses many of the frameworks and contracts put in place by the Office of Government Procurement. Some tenders are supplementary competitions under frameworks or dynamic purchasing systems.
Over the past 5 years, most of Kildare County Council's contract awards have been in construction work, architectural and engineering services and waste, cleaning and environmental services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kildare-county-council-385.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kildare-county-council-385.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kildare-county-council-385.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kildare-county-council-385.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kildare-county-council-385.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kildare-county-council-385.gov |
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